Frequently Asked Questions
WHAT OTHER SERVICES DOES THE NURSE CLINIC OFFER?
IS THE NURSE CLINIC REGULATED?
Yes, The Nurse Clinic is regulated by the Care Quality Commission (CQC) . Donna Dady, The owner and clinician of the clinic is regulated by The Nursing & Midwifery Council (NMC) and a member of the Royal College of Nursing (RCN)
The Nurse Clinic also holds Medical Malpractice, Employer and Public Liability.
IS THE CLINIC ON THE GROUND FLOOR?
We have 2 clinical rooms at The Nurse Clinic.
The ground floor is mainly used for Ear Wax Removal, Urgent Care Consultations, Injections and Wound Care, Cryotherapy.
First-floor clinical room is mainly used for IV Vitamin Drips and Minor Surgery such as Contraceptive Implant Insertions, Replacements or Removals and Botulinum A Toxin for Hyperhidrosis.
We are flexible regarding our room set up and should patients require a consultation within the ground floor room we shall accomodate this request to the best of our ability.
WILL I BE SEEN IF I ARRIVE LATE?
Please be advised that if you are MORE than 15 mins late for your appointment you may will not be seen.
This is for time management purposes and to protect the appointment times of other patients attending the clinic.
A 50% deposit is required to secure the appointment. This is also practice policy when an appointment is made via telephone.
24 hours’ notice to cancel appointments without incurring a charge. Deposit will be refunded
Cancellation of less than 24 hours will result in the loss of the deposit.
Failure to attend more than 2 appointments without explanation will automatically prevent further appointments from being booked. This is to protect valuable clinical appointment times from being wasted.
WHEN CAN I CALL THE NURSE CLINIC?
Calls are taken 6 days a week during the hours stated on the website.
You are able to leave a message on our voicemail during this time and you will be called back.
HOW LONG DOES EAR WAX REMOVAL TAKE?
Ear Wax Removal takes no more than 30 minutes, generally after the procedure patient symptoms have significantly improved. In the event that you feel that your outcome has not improved, under those circumstances, we would offer a free follow up appointment within 4 weeks.
DOES EAR WAX REMOVAL HURT?
No, but occasionally some people feel a mild discomfort or sensation. While this may be true, it is without a doubt to some people, a sensation that is bizarre. If at any point you are feeling nervous, it is important to emphasise that your emotional comfort is equally as important to us as your physical health therefore with this in mind we are happy to take time to reassure you along the way.
WHAT EQUIPMENT DOES THE NURSE CLINIC USE FOR EAR WAX REMOVAL?
At THE NURSE CLINIC, we have various Ear Wax Removal techniques which all meet high quality standards.The Hospivac 400 microsuction machine, the Guardian Projet 101 Irrigator, both used in conjunction with the amazing Vorotek O Scope
HOW DO I PAY?
We accept Online payment, Cash or Card. A booking fee of 50% is required to secure the appointment online. This is taken off the final amount.
Cancellations within 24 hours results in loss of the booking fee. We do not accept cheques
PHONE LINES ARE OPEN (Appointments are BY APPOINTMENT ONLY and can be booked online, by calling or messaging us)
Monday 9 am – 8 pm
Tuesday 9 am – 6 pm
Wednesday 9 am – 6 pm
Thursday 9 am – 3 pm
Friday 9 am – 3 pm
Saturday 9 am – 3 pm
Sunday CLOSED
HOW DO I PREPARE FOR MY APPOINTMENT?
On booking each service you will receive a booking confirmation and consent form via SMS or email. This will explain all that is required prior to the appointment.
Regarding Ear Wax Removal, please ensure you have been oiling your ears with olive oil at least 2 days prior to your appointment.
DOES THE NURSE CLINIC HAVE PARKING AND DISABLED ACCESS?
We have plenty of FREE parking spaces directly outside our clinic.
There is a welcoming waiting area for you to wait for your appointment with magazines, cool water and a comfortable atmosphere.
Disabled parking space, Wheelchair ramp with additional parking on a first come first served basis
Fully accessible ground floor
Toilet facilities available (on request)
DO I NEED A REFERRAL TO BE SEEN?
No referral is required
WHY DO I HAVE TO PAY FOR EAR WAX REMOVAL?
How do I know I am in safe hands at The Nurse Clinic?
The Nurse Clinic is CQC Registered
CQC (Care Quality Commission) Registered in 2022 for the following Regulated Activities
- Treatment of Disease Disorder and Injury.
- Surgical Procedures
For more information see link below
Donna Dady is NMC Registered
NMC (Nursing and Midwifery Council) is the mandatory regulatory board for all UK Nurses and Midwives in the UK. Their role is to:
- Promote high education and professional standards for nurses and midwives across the UK.
- Maintain the register of professionals eligible to practise.
- Investigate concerns about nurses, midwives and nursing associates
Over 25 years Experience in Nursing
Donna is the Founder and Advanced Nurse Specialist at The Nurse Clinic.
She completed her Registered General Nurse Training in 1996 and has an extensive background of experience within GP Practice and Urgent Care settings.
She has worked in Oxford, Leicester, London and also travelled extensively overseas and worked aboard cruise liners as a Nursing Officer.
She is competent in treating Adults and Children at an Advanced Level and is an Independent Nurse Prescriber.