We share a common purpose with our partners in health and social care – and that is to provide high quality care and ensure the best possible outcomes for the people who use our services. We endeavour to provide a first class service at all times, but sometimes things go wrong and our service may fall below our expected levels.

In order to comply with Regulation 20 of the Health and Social Act 2008 (Regulations 2014), we will:

Have a culture of openness and honesty at all levels

Inform patients in a timely manner when safety incidents have occurred which may affect them

Provide a written and truthful account of the incident, explaining any investigations and enquiries made