Privacy Policy

The type of personal information we collect

How we get the personal information and why we have it

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

  • To provide and operate the Services.
  • To provide our Users with ongoing customer assistance and technical support.
  • To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services.
  • To comply with any applicable laws and regulations.

GDPR

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

You are able to remove your consent at any time. You can do this by contacting info@thenurseclinic.co.uk


How we store your personal information

Your information is securely stored via Cliniko, Stripe and Square. We keep this information for 8 years according to the Data Protection Act (2018) Further information can be found at Data Protection Act 2018 (legislation.gov.uk). We will then dispose your information by according to law. Our company is hosted on the WordPress platform. WordPress provides us with the online platform that allows us to sell our services to you

All direct payment gateways used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Your data protection rights

Under data protection law, you have rights including:

  • Your right of access – You have the right to ask us for copies of your personal information.
  • Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate.
  • You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
  • Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
  • Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

Your rights

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If you wish to request your personal information held at The Nurse Clinic please contact us for a SUBJECT ACCESS REQUEST.

More details about SAR can be found using the link below

WHAT IS A ‘SUBJECT ACCESS REQUEST”

If you have any concerns about our use of your personal information, you can make a complaint to us at:


THE NURSE CLINIC

Unit 8

Manor Farm

Astwood

MK16 9JS


info@thenurseclinic.co.uk

www.thenurseclinic.co.uk

01234 958995


You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO WEBSITE
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