Covid-19 Client Instructions

COVID-19 Client Instructions and Risk Awareness Notification 

Instructions regarding your appointment 

Arriving at the clinic

Firstly, please ensure no changes to your health has occurred between submitting the health questionnaire form and your appointment

Arrive at the Clinic no earlier than your appointed time. 

Do not come directly into the clinic room.

 In the meantime, take a seat in the RECEPTION area if you are able to safely do so from a social distancing aspect. 

After a short time we will collect you from reception. However, from time to time there may be a slight delay. In spite of this we will ensure you receive the allocated time for your consultation.

Finally, you should sanitise your hands using the alcohol-based sanitiser and that is provided in clinic 

Exiting the clinic

As soon as the treatment is complete, you will be directed to leave the building the same way you entered

For this reason we are able to maintain safe distances between patients

Paying for your treatment

Afterward, where possible, we prefer any payments to be made online if paying prior to your appointment, but we do accept cards at the appointment 

We will accept cash, but only in exceptional circumstances and we kindly ask you have the right amount.  

We will of course refund any payments made prior to treatments being carried out which have changed and resulted in a lower treatment cost. Refunds will be made electronically. 

Please DO NOT ATTEND your appointment and inform the Clinic if you develop any of the following: 

Fever Dry cough Tiredness Aches and pains Headache Nasal congestion Sore Throat Gastric symptoms Loss of taste and smell 

What we have done to protect your own and our safety?

Because of this, in order to further protect you during your visit, and increase the safety of our team, we have conducted COVID-19 risk assessments with full staff participation and awareness. 

To sum up, we will adhere to the following:

  • Provide hand sanitising lotion to clients upon entry and exit of the premises.
  • Provided relevant training updates and incorporated COVID-19 specific training to our staff
  • Reduced the number of treatments being currently offered.
  • Introduced time gaps between appointments to allow for more thorough cleaning and aeration of treatment rooms
  • Increased the frequency and level of our cleaning practices at the start of the day, throughout the day and at the end of the day.
  • Introduced a “Reduced-Client Policy” in the Clinic to help maintain social distancing.

Client Checklist

I have read the COVID-19 Client Instructions and Risk Notification and will return the acknowledgement below Return COVID-19 Client Triage Questionnaire within 24hours of your appointment I am aware of the treatments I plan to undertake at the Clinic, and its associated costs, benefits and risks  Understand/process payment for the planned treatment  

I acknowledge that whilst THE NURSE CLINIC cannot provide full protection against COVID-19 during my visit to their premises, I have been informed of the actions they have taken to minimise my risk of transmission and accept those risks by attending the Clinic at my scheduled appointment. 

Finally, I have received the “COVID-19 Client Instructions and Risk Awareness Notification” and understand and agree to my obligations as set out within this document. 

Disclaimer

In conclusion, whilst we have conducted relevant COVID-19 risk assessments in accordance with current Government advice, we cannot guarantee full protection against COVID-19, or any other infectious diseases, however, we have taken measures to reduce them. Subsequently, by attending the Clinic, you are aware and accept such risks and THE NURSE CLINIC accepts no responsibility for COVID-19 transmission.  

If you have any further questions, please email   info@thenurseclinic.co.uk  

We thank you for helping us in our efforts to keep everyone safe. 

Kind regards 

THE NURSE CLINIC 


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