After getting a very painful ear infection and being told by doctor my ear was impacted with wax I called the Nurse Clinic and left a message. Donna called back straight away and put me at ease just from the first telephone call. She has a lovely manner and when I attended the surgery was made to feel very welcome and the treatment was successful and a huge relief to be able to hear properly again. Donna explained the different treatments and used 2 different techniques to get rid of the wax. One very satisfied customer and I would not hesitate to recommend her or use her again.